Travis Trucking is a fast-growing, refrigerated trucking company based in Kodak, Tennessee. It is the primary carrier for a nearby meat-processing company, delivering food products to groceries and restaurant chains throughout most of the country. Travis has a fleet of 55 reefer trucks.

THE PROBLEM

Drivers faced annoyingly long delays at the dock waiting for lumper payments to be authorized. The inefficient payment system was frustrating both for drivers and the back office, and the wasted time meant lost revenue for the company.

THE SOLUTION

Relay's digital payment solution replaced the clumsy system Travis had been using. With Relay's instant lumper payments, Travis drivers can get off the dock quickly to pick up another load for the return home.

THE RESULTS

Travis uses Relay's solution to make more than 150 lumper payments a month, saving the company more than $50,000 since November 2020, Hickman says, and $16,000 in the last 90 days alone. Relay's 24-7 customer service availability has been another benefit he appreciates.