1. Collection of Personal Information
Relay collects Personal Information regarding users who visit our public-facing web site and individual representatives of our corporate customers, suppliers and business partners ("Business Contacts") (collectively, “you”, “your”). We collect Personal Information about you in various ways, including:
Directly from you;
Automatically when you use the Site; and
From third parties.
1.1. Information Provided by You
Relay may collect Personal Information directly from you when you use the Site. For example, when you contact us by e-mail or through a contact form, apply for a line of credit, or when you establish a Relay account with us.
Identifiers, including name, telephone number, postal address, email address, Department of Transportation (DOT) or Motor Carrier information;
Information Listed in the California Customer Records Statute, including name, postal address, telephone number, financial and bank information; and
Credit Line Information, including name, title, telephone number, and email address.
o If you are applying for a line of credit from Relay on behalf of your business, you may be required to provide certain information about Business Contacts and the business. Please note, Relay will share such information with banks, financial institutions, trade reference sources, credit reporting agencies, and others (collectively, “Credit Agencies”) to obtain relevant credit information, and thereby determine whether to extend the line of credit. For more information, please refer to our Credit Terms.
1.2. Information Automatically Collected by the Site
Relay and third-party service providers may automatically collect data about you
when you use the Site. This information is primarily needed to maintain the security and operation of the Site, and for our internal analytics so that we can improve the Services and Site. This information includes:
Identifiers, including IP address and cookies; and
Internet or Other Electronic Network Activity Information, including browsing history, browser and device information, hardware model, software, preferred language, unique device identifiers, advertising identifiers, network information, clickstreams, search history, information regarding your interaction with the Site, IP address, cookies, pixel tags, browser version, operating system.
We use Google Analytics on the Site to help us analyze the traffic on the Site. For more information on Google Analytics’ processing of Personal Information, please see http://www.google.com/policies/privacy/partners/ You may opt out of the use of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
1.3. Information from Third Parties
In addition to collecting some Personal Information directly from you, we may collect Personal Information from third parties including our Affiliates and Subsidiaries, data providers, contractors and Credit Agencies where permitted by law. You agree that the third-party providers of data, not Relay, are responsible for maintaining your information with proper and sufficient accuracy and authority in accordance with all governing laws and regulations. We make no effort to verify any information for any purpose, including accuracy, legality, or non-infringement that we properly receive from third parties.
We may receive location information related to you from our service providers and contractors, with whom we have contracted with to provide the Services or certain features of the Site. Relay does not collect your location information from your individual device, nor do we store such information. Your location information may be obtained from point-of-sale transactions, when you log into a device and request a reservation, or when you use a Relay code. When you use any such service or feature, you authorize the relevant third party to collect and use your location information for the purpose for which it was collected. This information may be used to operate and enhance the third party’s service as well as customize the content we provide to you from our partners.
We may also receive information about you from social media platforms, such as when you interact with us on those platforms or access our social media content. Please note that the information we may receive from those third-party sites (such as Facebook, Instagram, Twitter, TikTok, YouTube, and Google) is governed by the privacy settings, policies and/or procedures of the applicable platform, and we strongly encourage you to review them before submitting any information using a social media platform.
2. Purpose of Collection
Relay processes Personal Information for the purposes of:
Communicating with corporate business partners and customers pursuant to contract about business matters or possible contracts for the operation of the business, including the process of requested payments (services) and providing aggregated, anonymized data about the use of our services;
Monitoring and analyzing transactions by reviewing customer and user behavior to improve services and prevent fraud;
Conducting relevant tasks for legitimate business purposes including marketing and advertising;
Profiling prospective customers or building mailing lists for product information distribution;
Meeting legal or regulatory requirements and Relay’s internal policies;
Management of travel, lodging, and related expenses; and
Other purposes disclosed at the time of collection.
3. Disclosure of Personal Information
We do not sell, share, rent, or otherwise disclose the Personal Information collected from the Services or on the Site, including on Relaypayments.com or any of its affiliated websites or applications, to third parties for monetary or other valuable consideration, unless otherwise stated below or with your consent:
• Service Providers & Contractors. We may share your Personal Information with service providers and contractors to perform tasks on our behalf and to assist us in providing the Services, including but not limited to internal and business operations, security, payment processing, identity verification, credit checks (if you apply for a line of credit), and related services. Service providers and contractors may use the information only as necessary to provide the services to us and are contractually required to keep your information confidential and secure.
Financial Institution and Business Partners. We may share your Personal Information with our financial institution partners and business partners to provide you with a product or service you have requested. We may also share your Personal Information to business partners with whom we jointly offer the Services.
Credit Agencies. We may share your Personal Information, such as your name, title, company name, email, phone number and any monetary value, with Credit Agencies to verify your credit, and determine if you are eligible to apply for a line of credit from Relay.
Advertising Partners. We may share your Personal Information with third- party advertising partners, such as LinkedIn, Instagram, Twitter, TikTok, YouTube, and Google Display Advertising and Remarketing services. These advertising partners may use first- and third-party cookies together to inform, optimize, and serve ads based on your past visits to the Site. You can opt out of these services using the Ads Preferences Manager or you can use the Google Analytics opt-out browser add-on. These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks, commonly referred to as “interest-based advertising.”
Authorized Representatives. If another individual is managing your account on your behalf (for example, a wife managing the account of her husband), as authorized by you or as a personal representative under applicable law, that person can view all Personal Information about you in the Site.
In the Event of Merger, Sale, Divestitures or Change of Control. We may transfer or assign Personal Information to an entity that acquires or is merged with us as part of a merger, acquisition, sale of ownership or assets, or other change of control.
We may share de-identified and/or aggregate analytics with third-party partners about how users interact with the Services, including usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Services.
4. Contest and Sweepstakes Entries
5. Transfer of Personal Information to a Third Country
The Site and Services are hosted in the United States and are intended solely for visitors located within the United States. If you do not reside in the United States and provide Personal Information to us, please note that your Personal Information will be transferred, processed, collected, used, accessed and/or stored in the United States and subject to U.S. laws. The laws in the United States may not provide the same protections for your Personal Information as the jurisdiction in which you are located. Do not provide your Personal Information to us if you do not want this information to be transferred or processed outside of your country, or if the laws in your country restrict such transfers.
6. Retention Period
7. Third-Party Sites
8. Confidentiality and Security
We maintain appropriate safeguards using industry standard technology to heighten the security, accuracy and privacy of any Personal Information we have collected, and we have put in place reasonable precautions to protect information from loss and misuse. Our security and privacy policies are periodically reviewed and enhanced as required in compliance with SOC II standards. While we implement these measures, please note that 100% security is not possible, and we cannot guarantee that the security measures we have in place to safeguard Personal Information will never be defeated or fail, or that those measures will always be sufficient or effective.
Relay may assign you a user ID and a password as part of your participation and access to the Site and your account. Only you may use your user ID and password. You may not share your user ID and password with anyone else, and you are solely responsible for maintaining and protecting the confidentiality of your user ID and password. You are fully responsible for all activities that occur under your user ID. You play a role in protecting your information as well.
The Services are not directed to minors, including children under the age of 16. We do not knowingly collect or solicit Personal Information from children under the age of 16. By using the Site or Services, you represent that you are at least 16 years old. If you are under 16, please do not attempt to register for an account or send any Personal Information about yourself to us. If we become aware that we have inadvertently received or collected Personal Information from a user of the Site who is under the age of 16, we will attempt to immediately delete that information from our files and records. Furthermore, we encourage users of the Site that are minors that are 16 years of age or older to ask their parents or guardians for permission before sending any information about themselves over the Internet.
If you believe a child who is under the age of 16 has provided us with Personal Information, please contact us using the information below.
10.Choices About Your Personal Information
You have choices about how we use your information. Please understand that if you choose not to disclose information to us, it may affect your ability to use some features of the Services.
10.1. Marketing. From time to time if you have supplied your email address, Relay and its affiliates may send you marketing or informational emails. If you prefer not to receive any or all of our marketing and promotional communications, you may opt-out of these communications by following the opt-out prompts on these communications. You also may ask us not to send you other marketing or informational communications by contacting us as specified in the Contact Us section below, and we will honor your request. Please note that even after you are removed from our marketing lists, we may still send you non-promotional communications, such as responding to your support requests.
We and our service providers may use information about your interactions with the Site to predict your interests and select the ads you see on and off the Site. This is known as interest-based advertising. In providing interest-based ads, we follow the Self-Regulatory Principles for Online Behavioral Advertising developed by the Digital Advertising Alliance ("DAA"). For more information about interest- based advertising and how you can opt out, visit:
o Digital Advertising Alliance: http://www.aboutads.info/choices
o Network Advertising Initiative: http://www.networkadvertising.org/choices/
11.Correcting & Updating Your Information
Please help us keep your data accurate by informing us of any Personal Information changes promptly. To update your information or discontinue the Services, please use one of the methods in our Contact Us section below.
Relay will respond to your correction or update request within 10 business days. You also may be able to update your information by logging into your account.
Our postal address is:
Relay Payments Inc.
Attn: Legal and Compliance/Privacy 400 Galleria Parkway, Suite 500 Atlanta, GA 30339
You may also submit questions via our web form or call us at +1 (877) 735-2910.